Challenges of SaaS Manager UX
Not centered around users needs
Disparate Data sources
Data refreshing time
Broken Information Architecture
Below bar with competition
The Flexera UX team conducted remote interviews with customers and partners to:
- Understand customer and partner goals, challenges and current behaviors.
- Validate use case hypothesis and understand which are most desirable.
Their current processes
Observed how they use tools today
Gathered feedback on design stimuli for 7 use case categories
Invited them to co-create a dashboard
Methods and Stimuli
As part of the UX team, my responsibilities included partnering with UX Researchers and Product Managers to evaluate what problems we need to solve for our users, identifying key focus points for iteration and creating solutions to those problems to deliver an intuitive user experience.