Cardio Portal
GE Healthcare’s intelligent cardio portal takes a patient centric view to provide precision medicine leveraging current products and platforms. Seamlessly integrating products, digital solutions, diagnostic data, Edison AI and guidelines to optimize heart care.
Company
GE Healthcare
Year
2020
My role
UX & UI
The target audience of the Cardio Portal is primarily cardiologists and the key objective of the product is set as optimization of the huge amount of data that doctors deal with on a regular basis. Every single piece of information about every patient is vital for making the right decision. Focused on placed on making it organized, clear, and easy-to-use. Intuitive navigation, patient list, patient longitudinal timeline and schedule were set as the biggest priority to make the product applicable even for people with a low or medium level of tech literacy.
General Electric Healthcare
With a century creating hundreds of products sold in 100+ countries, GE Healthcare is best known for our medical products: XRays, CTs, MRIs, ventilators, monitoring devices. Today, healthcare is based increasingly on intelligent software.
Key user goals
- Spend less time on documentation, and spend more time caring for the patient
- Increase reproducibility by leverage AI
- Access all relevant data across modalities and time in one place from anywhere
- Ability to access any level of detail as needed
- Provide guideline-driven diagnostic and therapeutic advice
- Seamless transition between different apps (CCW, UV, AW)
- Results-first, AI-driven reading (e.g. PEP) with full linkage between data, measurements and findings
Value Propositions
Clinician
- Spend less time on documentation, spend more time caring for the patient
- Increase reproducibility by leverage AI
- Provide full linkage between data, measurements and findings
Heart Care Team
- Access all relevant data across modalities and time in one place from anywhere
- Access any Level of Detail as needed
- Get access to guideline driven diagnostic and therapeutic actions
Patient
- Understand and contribute to your own care plan
- Interact with your care team
- Get advice on what you can do yourself
- It’s your data – get complete access to it and share it with GEHC and contribute to improve care
Partner
- Strong network effects (products, apps, IB) create virtuous circle
- Provide targeted marketing of clinical value of device/drug
- FOMA: GE is bringing precision care to Cardiology. Join unique eco-system connecting provider, patient, drug- and device companies
Clinical Cardiologists
Key Functions
- Meets with the patient
- Makes decisions about treatment
- May read exams themselves
- Can be invasive or non-invasive:
- Invasive – performs procedures
- Non-invasive – monitors condition, recommends treatment plan, may perform echo exams (outside USCAN)
Core Value Propositions
- Spend less time on documentation
- Increase reproducibility, leverage AI in early identification of conditions and in surgical planning
- Provide linking between data, measurements and findings
Echocardiographer
Key Functions
- Non-invasive Cardiologist
- Reading Echocardiograms (ECHO), Stress ECHO, Stress Nuclear, and Multi-Gated Acquisition Scans (MUGA)
- Writes reports that are sent to the ordering physician
Core Value Propositions
- Increase productivity and reproducibility by leveraging AI to identify critical conditions in imaging at point of image capture
- Full data linkage
Heart Care Team
Key Functions
- Multi-disciplinary team involved in planning interventional procedures
- Part of MDT review meetings
- Includes multiple specialties:
- Invasive Cardiologist, Cardiac Surgeons, Anesthesiologist, Nurse, Radiologist / Echocardiographer
Core Value Propositions
- Access to relevant data across modalities in one place
- Access any level of detail as needed
- Guideline-driven diagnostic and therapeutic actions
Main user stories
«Help me understand the care pathway»
- Cardiology Portal providing longitudinal view of symptoms, diagnostic test and interventions
- Use AI to impute missing data (from measurement to findings) and to predict future disease progression
- Use guidelines to suggest actions: diagnostic test and/or therapeutic options – based on guidelines
«Help us target our marketing to the right person at the right time»
- Give visibility to your drug or device as a part of guideline driven therapeutics and supportive material
- Give your concise indication/contra-indication and recommendation linked to clinical and imaging information
- Drive patient awareness and adherence of your drug
«Allow me to organize my day and see all relevant data»
- Cardiology Portal providing overview of today’s patients
- Use AI to identify urgency and severity
- Cardiology Portal providing advanced multimodal visualization across modalities
- Unique linking from image, to measurement to reporting statements
- Driven by AI, normal ranges and guidelines – smart reporting
«Give us the full picture»
- Cardiology Portal providing the heart team all relevant data to prep for interventions
- Device selection and interventional planning directly available
- Use digital twin to rehearse intervention and/or optimize outcome
Personas
Patient list
User stories
More than a task list/backlog. Should serve needs of working by appointments, severity, urgency, new results.
I want to see a list of patients that are scheduled to come in that day, so I can review their case and look at any reports or imaging before their scheduled visit
I want a list of patients that I have scheduled surgeries with, so I can review the patient’s recent imaging and reports
I want to see a list of studies that are ready to review and report on, so I can prioritize my work and start reading the exams
I want to know which studies are most critical, so I can read those studies first
I want to be notified immediately when the study has images for review, so I can review them and decide what to do next
I want to see a list of admitted patients in that location in need of cardiac services, so I can have a short list of relevant patients I will be visiting that day
I want an indicator of newly admitted patients in my services, so I can familiarize myself with the patient before meeting with them
I want to be able to search for a patient, so, I can pull up the patient overview and review images or reports
Cardiologist Schedule
Cardio Portal gives cardiologists an extremely powerful — yet easy to use — scheduling capabilities to manage their busy work day.
The goal was to get a complete, well-organized picture of all patient appointments all in one place with the ability to easily view patients’ demographics, and account histories. Sync with EMR for a multi-view schedules across multiple providers and locations — daily, weekly, or monthly.
User management
User management allows organization administrators to create, update, and delete one or more users within an organization in order to manage identity, authorization, and access to resources.
User management is part of the larger organization identity and access management pattern that includes management of organizations, users, groups, devices, and applications.
UX user testing
Team interviewed 9 Cardiologists and 1 Cardiovascular Surgeon.
- Experience levels ranged from 4 years to over 25 years.
- 9 Males and 1 Female
- Participants were from United States and Europe
- Sessions lasted 20 to 60 minutes
Inbox layout is the clear winner
Inbox View was the most popular patient list option with 6 out of 8 participants placing it in their top 2 views.
- 50% of the participants selected the Inbox View as their first choice
- EMR Access was the next most popular option with 3 participants selecting it as their first choice
- Card View was the least favored option
Why did users like this view?
- Most efficient
- Allows quick toggling between different patients
- Only have to learn one screen in order to use the application
- Combined positives aspects of other options with patient photos in a list format
- Easy to read
Table/List layout
Four participants selected the list view as their second choice (none selected it as their first choice).
- Users liked the list view for the ability to easily sort and group patients. Best for viewing search/filter results for all patients within a certain group. One said it may be useful for research purposes in order to sort patients into different sub-groups. One said he may use the list more for patients with live monitoring data
Calendar view
Two participants placed the calendar view within their top 2 patient list views.
- Both participants found the calendar to be best to see their daily clinic schedule
- Week view was the most popular time frame
- Prefer color coding based on appointment type (newer versus follow up patient) rather than urgency (n=1)